Privacy Policy

FRM Electrical Contractors Ltd(“we”, “us”, “FRM”) is a family-run electrical contractor based in Rotherham, South Yorkshire. We are the “controller” of the personal data you give us, which means we decide how and why it is used.

Registered address: 40 Rotherham Rd, Wath upon Dearne, Rotherham, S63 6AE.
Email: info@frmelectrical.co.uk.
Phone: 0333 577 2207.

[Darren to confirm: company registration number, and whether FRM is registered with the Information Commissioner’s Office (ICO), if so, the registration reference.]

We only collect what we need to respond to you and carry out work you ask for. When you use our contact or quote forms, or call or email us, that typically means:

• your name;
• your phone number and/or email address;
• your postcode or address;
• the details of your enquiry or the work you need;
• any photos you choose to upload to help us understand the job (optional).

We don’t ask for special-category data (such as health information), and you shouldn’t include any in your message. We do not knowingly collect data from children.

The website also stores your cookie choice on your device. See our Cookie Policy for detail.

We use your information to:

• reply to your enquiry and answer your questions;
• prepare a quote and arrange a survey, visit or the works themselves;
• keep records of the work we’ve quoted for or carried out, including certification and warranties;
• meet our legal, safety and accounting obligations.

Under UK GDPR our lawful bases are normally taking steps at your request before entering into a contract (responding to your enquiry and quoting), contract (carrying out the work), legal obligation (for example tax and safety records) and our legitimate interests in running and improving the business. We do not use your details for marketing without your consent.

We don’t sell your data, and we don’t share it with anyone who doesn’t need it. We may share it with trusted service providers who help us run the business, for example website hosting, email, and any messaging or job-management tools we use, and they may only process it on our instructions.

[Darren to confirm: the specific service providers (web host, email provider, and any SMS or CRM/job-management software) that process this data, and whether any are based outside the UK/EEA.]

We may also disclose information where we’re required to by law, or to establish, exercise or defend legal claims.

We keep your information only for as long as we need it. Enquiries that don’t lead to work are kept for a limited period and then deleted; records relating to work we’ve carried out are kept longer so we can support warranties, certification and our legal and accounting duties.

[Darren to confirm: the retention periods to publish: for example, unsuccessful enquiries kept for 12–24 months, and job records kept for 6–7 years for accounting and certification.]

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct anything that’s wrong;
• ask us to delete your data where there’s no good reason for us to keep it;
• ask us to restrict or object to how we use it;
• ask us to transfer it to another provider, where that applies;
• withdraw any consent you’ve given, at any time (this won’t affect anything done beforehand).

To exercise any of these, just get in touch using the details below. We’ll respond within one month and won’t charge you in normal circumstances.

We take reasonable steps to keep your information safe and to limit who can see it. No website or system can be guaranteed completely secure, but we work to protect your data and to deal quickly with any problem if one arises.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk.

For anything to do with your personal data, or any of the rights above, contact us at info@frmelectrical.co.uk or 0333 577 2207, or write to us at 40 Rotherham Rd, Wath upon Dearne, Rotherham, S63 6AE.

[Darren to confirm: the best contact point for data-protection requests, if different from the general enquiries inbox.]

We may update this policy from time to time. When we do, we’ll change the “last updated” date at the top of the page. Please check back occasionally so you’re aware of any changes.